Montu offers an exclusive refund benefit for customers with an active plan when creators fail to meet their commitments. Montu is a technology platform that connects brands with creators and, although it isn't responsible for third parties, it aims to protect your investment.
🎁 What does this benefit consist of?
If a creator doesn't comply with the terms set out in an accepted Work Order, Montu lets you recover the amount paid or the value of the barter product as credits in your Montu Wallet for future campaigns.
📲 How do I request it?
First, you must cancel the Work Order from the platform.
When you cancel, a modal opens asking for the reason. With an active plan, the creator's fee is automatically refunded to your Montu Wallet.
To request a refund for products sent as barter, open a ticket in the help chat including:
- Name of the creator involved
- Related campaign
- Details of the products and costs
The team will review it and contact you with a resolution.
✅ When does this benefit apply?
The benefit applies when these conditions are met:
- Your account has an active plan in Montu
- The request relates to a Work Order accepted by the creator
- The request is made within 15 days of the set delivery date
⚖️ Review and approval
Montu reserves the right to approve or reject these requests based on the information provided. Each case is reviewed individually.