Find out how to contact Montu's support team and resolve any question or issue from the platform.
Montu offers several support channels to help you at every step of using the platform:
💬 Help chat (recommended)
Available directly in the platform, in the bottom right corner.
From there you can:
- Get quick answers.
- Open tickets if you need help with campaigns, payments or features.
- Track previous cases.
📌 It's the official channel for issues such as refunds, order cancellations or technical support.
📚 Help Center
Before you message us, we recommend checking this Help Center, where you'll find up-to-date articles on:
- Creating and managing campaigns.
- Payments and billing.
- Using the chat, the Content Library and affiliate programs.
- Best practices with creators.
👉 Use the search bar to find answers quickly.
📞 Support calls (Enterprise plans)
If your brand is on an Enterprise plan, you can book a call with our team to resolve more complex issues or design custom strategies.
To do this, message us through the chat and ask to schedule a call with your account manager.